Most customers start by requesting a quote so we can confirm configuration, accessories, and current pricing. Once you approve the quote, our team issues a formal sales order and invoice, and your equipment is reserved and scheduled for fulfillment. Many smaller items can also be purchased directly through the online cart checkout.
Yes. Our product specialists can review your procedures, patient volume, room layout, and budget to recommend specific models and configurations. We routinely help surgery centers, hospitals, and clinics build complete equipment lists, from a single device to an entire OR or imaging suite.
Equipped MD typically accepts major credit cards, ACH and wire transfers, company checks, and approved financing. For larger capital projects, many customers choose equipment leasing or term financing through our lending partners. Payment terms and options are confirmed on your formal quote and invoice.
New equipment is priced according to current manufacturer programs, while refurbished systems are priced based on model, configuration, and refurbishment level. Refurbished units generally offer the best value, providing OEM-level performance at a significantly lower cost. Your quote will clearly indicate whether an item is new, used, or refurbished.
Changes and cancellations are sometimes possible before equipment enters refurbishment, configuration, or shipment. Because many orders involve custom configurations, staging, or special-order accessories, fees may apply if work has already begun. Any change or cancellation must be coordinated directly with your Equipped MD representative and confirmed in writing.
Sales tax is charged where required by state and local regulations. If your facility is tax-exempt, you can provide a valid exemption certificate prior to invoicing so the appropriate documentation is applied to your account.
Most capital equipment—such as C-Arms, anesthesia machines, surgical tables, and stretchers—is shipped via insured freight on custom pallets or in protective crates. Smaller items may ship by standard parcel carriers. All shipments are packed to medical-equipment standards to minimize the risk of damage in transit.
Lead times vary by item. Refurbished equipment typically ships after it has completed testing, cosmetic refurbishment, and final quality control, while new equipment may follow manufacturer lead times. Your quote or sales order will include an estimated ship date, and your representative can provide updates as your order progresses.
For many larger devices, inside delivery, placement, and basic setup can be arranged in advance, often for an additional fee. Some categories—such as imaging systems or fixed installations—may require third-party rigging or OEM installation. Your Equipped MD team will outline available options based on your location and the type of equipment ordered.
Yes, international shipments can be arranged to many countries, subject to export regulations and carrier availability. International customers are typically responsible for customs clearance, duties, and local taxes. Shipping terms and responsibilities will be clearly defined on your quote and final invoice.
Once your order leaves our facility, you’ll receive tracking information or freight details, including the carrier, PRO number, and estimated delivery date. For large freight shipments, the carrier will usually contact you to schedule a delivery window so your team can be ready to receive the equipment.
Inspect all packaging and equipment as soon as it arrives, and note any visible damage on the delivery receipt before signing. Take photos of the packaging and equipment, keep all packing materials, and contact Equipped MD immediately. Our team will work with you and the carrier to assess the damage and determine the next steps for repair, replacement, or claim processing.
Because most orders involve capital equipment, custom configurations, and specialized refurbishment, returns are limited and must be approved in advance. In many cases, issues can be resolved through technical support, replacement parts, or service rather than a full return. Any return must follow Equipped MD’s written return authorization process.
If equipment arrives DOA (dead on arrival) or materially different from the agreed configuration, contact Equipped MD right away. We will troubleshoot with you and, if necessary, arrange repair, replacement, or return according to your warranty and sales agreement. Reporting issues quickly helps us resolve them faster and work with the carrier if damage occurred in transit.
Restocking fees may apply to returns of functioning equipment, especially for items that were custom-configured, staged, or specially ordered. These fees help cover refurbishment, testing, and logistics already performed on your behalf. Any applicable fees will be clearly explained as part of the return authorization process.
For safety and regulatory reasons, most disposable or single-use products cannot be returned once they have left our control, unless they were shipped in error or arrive defective. Your representative can clarify which items on your order are eligible for return before you complete the purchase.
Many issues that arise after delivery are handled under the equipment warranty rather than as a standard return. Equipped MD offers warranty coverage on qualifying refurbished systems and passes through manufacturer warranties on new equipment. Warranty terms are outlined on your quote and invoice, and our support team can help coordinate any necessary service.
High-level information is provided in this FAQ for convenience, but the final terms and conditions for your purchase are defined in your Equipped MD quote, invoice, and sales agreement. If you have questions about how a specific policy applies to your order, your Equipped MD representative can review the details with you before you buy.
FAQs
Most customers start by requesting a quote so we can confirm configuration, accessories, and current pricing. Once you approve the quote, our team issues a formal sales order and invoice, and your equipment is reserved and scheduled for fulfillment. Many smaller items can also be purchased directly through the online cart checkout.
Yes. Our product specialists can review your procedures, patient volume, room layout, and budget to recommend specific models and configurations. We routinely help surgery centers, hospitals, and clinics build complete equipment lists, from a single device to an entire OR or imaging suite.
Equipped MD typically accepts major credit cards, ACH and wire transfers, company checks, and approved financing. For larger capital projects, many customers choose equipment leasing or term financing through our lending partners. Payment terms and options are confirmed on your formal quote and invoice.
New equipment is priced according to current manufacturer programs, while refurbished systems are priced based on model, configuration, and refurbishment level. Refurbished units generally offer the best value, providing OEM-level performance at a significantly lower cost. Your quote will clearly indicate whether an item is new, used, or refurbished.
Changes and cancellations are sometimes possible before equipment enters refurbishment, configuration, or shipment. Because many orders involve custom configurations, staging, or special-order accessories, fees may apply if work has already begun. Any change or cancellation must be coordinated directly with your Equipped MD representative and confirmed in writing.
Sales tax is charged where required by state and local regulations. If your facility is tax-exempt, you can provide a valid exemption certificate prior to invoicing so the appropriate documentation is applied to your account.
Most capital equipment—such as C-Arms, anesthesia machines, surgical tables, and stretchers—is shipped via insured freight on custom pallets or in protective crates. Smaller items may ship by standard parcel carriers. All shipments are packed to medical-equipment standards to minimize the risk of damage in transit.
Lead times vary by item. Refurbished equipment typically ships after it has completed testing, cosmetic refurbishment, and final quality control, while new equipment may follow manufacturer lead times. Your quote or sales order will include an estimated ship date, and your representative can provide updates as your order progresses.
For many larger devices, inside delivery, placement, and basic setup can be arranged in advance, often for an additional fee. Some categories—such as imaging systems or fixed installations—may require third-party rigging or OEM installation. Your Equipped MD team will outline available options based on your location and the type of equipment ordered.
Yes, international shipments can be arranged to many countries, subject to export regulations and carrier availability. International customers are typically responsible for customs clearance, duties, and local taxes. Shipping terms and responsibilities will be clearly defined on your quote and final invoice.
Once your order leaves our facility, you’ll receive tracking information or freight details, including the carrier, PRO number, and estimated delivery date. For large freight shipments, the carrier will usually contact you to schedule a delivery window so your team can be ready to receive the equipment.
Inspect all packaging and equipment as soon as it arrives, and note any visible damage on the delivery receipt before signing. Take photos of the packaging and equipment, keep all packing materials, and contact Equipped MD immediately. Our team will work with you and the carrier to assess the damage and determine the next steps for repair, replacement, or claim processing.
Because most orders involve capital equipment, custom configurations, and specialized refurbishment, returns are limited and must be approved in advance. In many cases, issues can be resolved through technical support, replacement parts, or service rather than a full return. Any return must follow Equipped MD’s written return authorization process.
If equipment arrives DOA (dead on arrival) or materially different from the agreed configuration, contact Equipped MD right away. We will troubleshoot with you and, if necessary, arrange repair, replacement, or return according to your warranty and sales agreement. Reporting issues quickly helps us resolve them faster and work with the carrier if damage occurred in transit.
Restocking fees may apply to returns of functioning equipment, especially for items that were custom-configured, staged, or specially ordered. These fees help cover refurbishment, testing, and logistics already performed on your behalf. Any applicable fees will be clearly explained as part of the return authorization process.
For safety and regulatory reasons, most disposable or single-use products cannot be returned once they have left our control, unless they were shipped in error or arrive defective. Your representative can clarify which items on your order are eligible for return before you complete the purchase.
Many issues that arise after delivery are handled under the equipment warranty rather than as a standard return. Equipped MD offers warranty coverage on qualifying refurbished systems and passes through manufacturer warranties on new equipment. Warranty terms are outlined on your quote and invoice, and our support team can help coordinate any necessary service.
High-level information is provided in this FAQ for convenience, but the final terms and conditions for your purchase are defined in your Equipped MD quote, invoice, and sales agreement. If you have questions about how a specific policy applies to your order, your Equipped MD representative can review the details with you before you buy.